The Cyprus Third Age Observatory expresses its satisfaction with the positive response of the Banks Association to suggestions for better service to older people.
The recent meeting with key stakeholders, which focused on addressing issues affecting services for older people, served as a catalyst for meaningful change. Recognizing the challenges faced by older individuals in their banking transactions, the Banks Association has taken significant steps to introduce measures aimed at enhancing the daily lives of this substantial demographic group.
The Cyprus Third Age Observatory expresses its satisfaction with the swift response of the Banks Association in advancing initiatives designed to facilitate transactions for older people.
The Observatory acknowledges that the initial measures proposed by the Banks Associationare a step in the right direction. These measures include expanding the cashback service, increasing withdrawal limits, and establishing additional service points in collaboration with municipalities, communities, and post offices. These actions represent a critical first step toward improving access to services for older adults, whether they reside in urban or rural areas.
Furthermore, the Observatory commends the banks’ efforts to simplify processes, such as offering telephone support for the issuance and delivery of necessary forms. The planned information sessions on alternative transaction methods are also expected to play a key role in helping older adults familiarize themselves with new technologies.
The Cyprus Third Age Observatory encourages the further development and expansion of these initiatives and reiterates its commitment to collaborating with relevant bodies to implement these measures. The ultimate goal is to enhance the quality of life for older people while safeguarding them from financial exploitation.
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